To Lowes Hardware!
I’m in the process of upgrading/retiling the master bath (well, the contractor is, I’m just paying for it).
Anyhoo, we broke out the new vanity yesterday afternoon, and it was obvious that ‘something’ had been dropped on it. You can see the external damage in the next two pics.
So we loaded it up and took it back to Lowes. I was a little concerned that ‘we’ would have an issue, but the lady at the returns desk took one look and immediately returned my money!
No questions, no snide comments, zip nada! She asked if I wanted a replacement, then just returned my cash and said it would be quicker!
Literally took less than five minutes from start to finish!!!
It actually took longer to get help to load the replacement than it did to do the whole return!
So, KUDOs to Lowes Hardware in Itchy Paw Falls, and the folks at the return desk! Thank you for actually treating us like human beings and being polite and understanding! It’s no wonder they get the business they do, AND they give military discount even on stuff that you order through the store (unlike their competitor)!
And unlike their competitor, Lowes doesn’t cap the discount.
Pretty sure you know this, but install all the plumbing while you have good access.
Hey Old NFO;
I use them if my local ACE doesn’t have it. I like the military discount and they have “Veterans” parking. The only thing I don’t care for is sometimes I HAVE to use the self checkout and I despise those things.
Glad you got good service. Seems to be hit and miss. We have big box blue and orange nearby here in Arlington and that’s why we use them. That said, more than once in each store I have become so fed up that I have told whoever was “helping” me that I was going to get in my truck and drive the 15 minutes to neighboring Mansfield because the service in THOSE stores is so much better.
We bought an appliance at the Lowes sometime last year (can’t recall which appliance it was now) that arrived all boxed up with the box in perfect shape. Opened the box and the appliance was dented on one side, so it was boxed up and shipped that way.
Orange store here finds veterans to be a PITA, only accommodating us because they have to in order to compete. Used to be the discount was only for retired. Grunts like me only on fourth of July and Veterans Day. Then they decided to include all veterans. A clerk would verify your ID at the register. Then one day earlier this year:
Clerk: “Oh, we don’t do that anymore. You have to use our app on
your phone”.
Me: “No. I don’t trust this store and I sure as heck don’t trust
your I.T. people any farther than I can throw them. And BTW,
does this mean any vet without a phone is screwed?”.
Clerk: Deer in the headlights.
I have since discovered that it can be done with your account. So now I have to pre-flight before check out. Take out my phone, sign into my account, scroll to military, click, scroll to squiggly square to scan at checkout.
If you are wandering the aisles aimlessly in search of a store employee for help, call the store from inside the store. Fastest way the number is to pull them up on your map.
Apologies for multiple paragraph rant.
John- Oh yeah, preconfigured as much as I could. 🙂
Bob- Concur… grrr…
RHT- Understood, and thanks for that. I haven’t been in orange in over 2 years up here. Didn’t think about calling the store, but I’ll have to try that!!! LOL
And during the covid lockdown instituted here in the Buckeye by our tyrant governor Dewine , Lowes left the decision about if you wear a mask or not up to you to make . Menards actually sent three high level managers to chase me through the store threatening me . I told them all three that the first hand to touch me got a black eye and they didn’t grab hold but they still doggedly pursued me until I left . The checkout girl refused to check me out so I went to Lowes and voila ! No problem .
DeWine is a reminder that bad as the Dems are, many of the Reps are darn near as bad. He wasn’t as bad as Gavin Nuisance or Chris Cuomo, but he sure was DeSantis, nor even Abbott or Noem.
As for Menards, they seemed schizo. Signs up in every store, but enforcement was tight at some, on the chin was enough for many, and a couple didn’t seem to care. (Most of the stops at Menard’s were for convenience – on the road and they were closest.) Lowes and Home Depot had the signs up but enforcement was almost uniformly nonexistant.
Robert- Wow, that…is a tad bit over the top at Menards! Yeah, down here Lowes was more, shall we say, ‘adult’ about it.
TOS- Interesting, thanks!
Lowes around here has to deal with major issues with free-range crazies shoplifting. One store I won’t even go into if I can avoid it at all, the other is OK. (Maybe they pay more attention because Big Orange is across the street…?)
I usually don’t bother with Veteran’s parking, but its a nice gesture. I find it amusing (a bit, anyway) that Lowes does a better job of taking care of vats than Home Despot, considering that Home Despot was going out of its way to hire vets.
at one time Refuse To Be A Victim instructors were going to HD and getting discounts on items to use as teaching aids — “A deadbolt like this…” — but the store managers lost the authority to do that years ago, too.
Here in Silicon Valley the stores were pretty much NAZI enablers, and anyone could drop a dime on you to the local cops who would instantly show up for mask compliance enforcement.
I had an odd heart attack due to wearing a mask early in the plandemic (while in East TX!), so I can only tolerate wearing one for a few minutes. Walked out of stores lots of times due to long lines, or some clerk demanding that I wear my mask correctly (cover my nose). Even today, lots of people wandering the stores, driving their car solo, or walking around the neighborhood still wearing a mask.
Lowes
I go back with them to the Pay N Pac days. My favorite with them is their restrooms are in the front and don’t require a guide to find.
Agree with your observation. Just this past week I returned items not used and the refund process was seamless.
I worked in a Lowes for 8 months in 2020. Retail and I are not the best fit, but I can do it. Company policy is basically to take it back. I have seen stuff that people bought to get a few parts out of and then return the rest saying parts were missing.
As to theft, we had on more than one occasion a team of two or three come in and run out of the store with hundreds of dollars of merchandise. Company policy is to not stop them. One long time associate was criticized for getting the license plate number of the getaway car for one of these.
Ugh. Just for getting the plate #??? That’s kind of nuts unless they have REALLY good cameras in the parking lot to get those details.
All- Appreciate the comments, and Will, I hope you’re fully recovered!