I ‘Love’ Tech Support

As usual, I’m on the road again and as usual they have shi**y internet connectivity in the hotel… It quits in the middle of sending an important email, just like usually happens.

So… I complain this morning, and get told, “Oh, I’ll have to connect you to our ISP, we don’t do it locally anymore.”

Okaaay, fine…

So I spend about 10 minutes listening to way old Musak (somebody PLEASE up date your subscription!!!!)

And I get, ta da… The tech from Hell!

Smarmy voice and all- “Sir are you SURE you actually have the cable plugged into the computer?”

NO- it just jumped out on it’s own…

“Now are you SURE the cable is plugged into the wall?”

No, it jumped out too…

“How do you know you are not connected?”

Well, maybe because I was in the middle of doing email when I got a low/no connectivity alert and the transmit/receive lights on your modem are no longer blinking, even after I reset power (twice), restarted the computer, rechecked all the plugs and connections, etc. and I have no address type, IP address, subnet mask or default gateway!

“Well, how do you KNOW you are not connected now?”

Did you not hear a single thing I just told you???? Guess not, sigh…

Okay, so I asked for an IP address for the gateway to see if I can ping it. I also asked if it was a flat or hierarchical network.

“Oh, I can’t give you that information!”

Say WHAT???? So I asked for his supervisor… Not available, so I hung up and went and bitched to the hotel.

Now 7 hours later, they finally have service back… sigh…

Where in the %^&* do these companies find/hire these people? Don’t the even LOOK at their resumes???

And why oh why do I have to PAY $14/day for this crap??? I can go to a No Tell Motel and get FREE internet with better connectivity, althought the pounding on the walls and moaning and groaning are rather disruptive…

I just love travelling… sigh…

Kicking my soapbox back in the corner now…



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