Yep, ‘prompt’ customer service, and hoping I’ll go away…
From: Me
Sent: Thursday, July 18, 2013 9:51 AM
To: Them
Subject: RE: Issue with question on Cxx Xxx test
Help Desk,
Yes, I didn’t call you and then email you to have the issue ignored. I’m sure I am NOT the only one that has to take this course, so yes I would like an answer or resolution of some type to the question I submitted the issue with. I will be happy to discuss with an instructor; my number is XXX-XXX-XXXX.
R,
Me
—–Original Message—–
From: Them
Sent: Wednesday, July 17, 2013 4:51 PM
To: Me
Subject: RE: Issue with question on Cxx Xxx test
Hello Sir,
The Continuous Learning Modules do not have Instructors associated to them. However, when students have content related questions, we route them to our Tier II Help Desk and they locate an appropriate POC. According to your gradebook for the course, it displays that you passed the test on Attempt 2. Would you still like for us to locate a POC for your concern regarding the test question?
Regards,
Xxxxx
Help Desk Support Team
Now the question is, will I ever get a call or an answer??? NOT holding my breath for either one of them… Sigh…
Perhaps the old school, “F^#* you, strong memo to follow”.
You could use the short version of that wonderful Serenity Prayer:
“God grant me the serenity
to accept the things I cannot change;
courage to change the things I can;
and wisdom to know the difference.”
or
the short short version that I often use:
“fu*k’m”