REAL Customer service…

In this day and age, pretty much a lost art… or service… Some stories from the past and some from high end stores/retailers TALES OF GREAT CUSTOMER SERVICE -A guy jokingly tweeted Morton’s Steakhouse to deliver a porterhouse when he … Continue reading →

Misdirection…

The Fourth of July is celebrated every year with vibrant fireworks displays. The night sky is lit up by dozens of simultaneous explosions. Every burst of sound is painted with a different color; creating an incredible visual experience. When we … Continue reading →

Management Styles…

First- I like the 4th of July. As a Captain I was once stationed with in an unnamed third world sh!t hole years ago use to say, “I love Independence Day, the fourth of DAMN Jooool-ly! It’s the best holiday … Continue reading →