Seven and a half hours…
That’s how long it took for multiple IT geeks to FINALLY get my email and B’berry working today! And I had a MAJOR budget drill due at noon… Sigh…
Geek 1- 0830, “I” cannot touch your computer, so do these procedures (proceeds to read them like I’m a first grader)… Doesn’t work… Well, “YOU” did something wrong! Â Do the same thing again, with the same results. Geek 1 gets up and walks off saying, “I can’t help you anymore, you’ll have to call tech support.” Â WTF???
Geek 2- 0915 on the phone- Well, “YOU” must have screwed something up, dials in, takes control and redoes everything for the THIRD time… Doesn’t work… Â Has me do a hard reboot (again), drops line…
0950, Geek 2 calls back- dials back in, redoes everything for the FOURTH time. Doesn’t work, now blows up all network connectivity to remote drives…  Says he’ll put a trouble ticket in, tech ‘might’ be out tomorrow.  NOT ACCEPTABLE!  Request escalation, he refuses, ask to speak to his supervisor…
1030- After 20 minutes on hold, supervisor comes on with an ‘attitude’. Â I describe the lack of support, tell him I need to get back on line TODAY, since I’ve been without email for over two weeks because they screwed up and ‘migrated’ me while I was on the road. I request again for escalation; he tells me that is ‘my’ problem… I ask to speak to HIS supervisor.
1120- 40 minutes on hold this time, finally get a manager on the phone, do the whole explanation again…  He immediately escalates me to Tier 1 support.
1140- Geek 3 support dials in, yep, it’s broke… Â I’ll have you fixed right up, whoops…
Yep, broke again… Â Boss is now yelling at me for a budget for next year- Â Pull an estimate out of my ass… Get a co-worker to send said estimate…
1230- Still rebooting and reloading, Tier 1 is trying to get in touch with a tech that is supposedly onsite. Finally gets my network servers and printers back. Â Email still AFU, but I now know I have 218 new emails…
1330- Geek 4 physically shows up- Talks to Tier 1 geek #3
Kicks me out of the chair, he and geek 3 go back and forth; I go take a piss, get another coffee, and ask a co-worker to grab me a sandwich…
1430- FINALLY get email up. Â B’berry still AFU…
1500- Geek 5 now involved on the B’berry side, finally get it working again.
1505- Go into 2 hour VTC, carrying my now cold cup of coffee and half a sandwich…
1730- Leave for the day- Total number of emails looked at/responded to— ZERO…
I ‘really’ don’t need Mondays like this… sigh…